Shipping Policy

Free Shipping on ALL Orders

Note: According to the requirements of logistics carriers, Turkish recipients are required to provide a personal identification number (11-digit), please submit the 11-digit code through the Add Order Note form when placing an order.

How long does delivery take?

5-18 business days. (Note: The delivery time of pre-sale products is subject to the arrival time.)

Where does Kanama ship to?

Ship to 72 countries in the world. If the delivery address you fill in prevents you from placing an order and paying normally, it means that the country with the address is not within our service scope.

How will my delivery be shipped?

Yunexpress as our logistics partner to ship out Kanama products. They will choose the carrier that they think works best for our customers.

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route, but you can cancel an order within 60 minutes and reorder with accurate details.

If the order is canceled by the customer more than 1 hour after placing an order, the customer must bear any return shipping fees that may apply.
If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss. Kanama will not replace the order or issue a refund.

What do I need to do when I received a different product than what I ordered?

Please contact customer support at